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HiSky air transport rules

 HiSky airline 

1. About HiSky airline: history, fleet
2. HiSky air transportation rules:
-  HiSky baggage: hand luggage, allowance
-  HiSky baggage: checked baggage allowance on HiSky flights 
-  HiSky baggage: excess baggage, its types and cost on HiSky flights 
-  Seats on HiSky flights: seat map and cost of seats reservationon HiSky flights 
-  Transportation of animals in the cabin on HiSky flights 
-  Transportation of children and infants on regular/charter HiSky flights 
-  Meals on HiSky flights 
-  Check-in for regular/charter HiSky flights 
-  Fare rules for HiSky flights
3. Flights schedule of the HiSky airline

1.About HiSky airline: history, fleet.

HiSky  - is a Moldovan airline based in Chisinau, Moldova, with an additional Air Operational Certificate (AOC) in Romania. The airline's main bases are Chisinau and Cluj-Napoca international airports.

The first flight of HiSky Airlines was operated from Chisinau to Hurghada, Egypt on March 5, 2021, and in 2023, HiSky Airlines became the fourth largest airline in Romania by number of passengers carried.

The airline's fleet consists of seven Airbus aircraft:
- 1 Airbus A319 with 144 seats,
- 4 Airbus A320s with 180 seats,
- 2 Airbus A321 neo LR with 220 seats.
Two new state-of-the-art Airbus A321neoLR aircraft were added to the HiSky fleet in the first half of 2023. Due to the increased performance of this type of aircraft, the airline is able to operate direct flights over longer distances. The A321neoLR can cover a distance of up to 7,400 km non-stop, which is the longest range among narrow-body aircraft.
The average age of HiSky's fleet is seven years, making it one of the youngest in Europe.



2. HiSky air transportation rules:

HiSky baggage: hand luggage, allowance

Fares

Charter

Regular flights

 

 

Basic

Classic

Premium

Premium Plus

Business

Adult passengers and children from 2 years old 

1 piece weighing up to 8 kg (max. 50x40x25 cm)

 1 item up to 8 kg (max. 40x30x20 cm)

1 piece of hand luggage up to 8 kg (max. 40x30x20 cm)
+
1 large carry-on bag up to 10 kg (50x40x25 cm)

1 place up to 8 kg (max. 40x30x20 cm)

1an item weighing up to 8 kg (max. 40x30x20 cm)

+
1 large carry-on bag up to 10 kg (50x40x25 cm)

1 item weighing up to 8 kg (max. 40x30x20 cm)
+
1 large hand luggage up to 10 kg (50x40x25 cm)

Infants 0-2 years old

-

-

-

-

-

-


HiSky baggage: checked baggage allowance on HiSky flights

Fares

Charter

Regular flights 

 

 

Basic

Classic

Premium

Premium Plus

Business

Adult passengers and children from 2 years old 

1 piece of baggage weighing up to 23 kg (max. 100x80x30 cm)

-

1 piece of luggage weighing up to 23 kg

1 piece of luggage weighing up to 23 kg

2 pieces of luggage weighing up to 32 kg

Infants 0-2 years old

1 piece of luggage weighing up to 8 kg
1 baby stroller ("cane")

 


-

 

-                               

1 piece of baggage weighing up to 10 kg

1 piece of baggage weighing up to 10 kg

1 piece of baggage weighing up to 10 kg

HiSky baggage: excess baggage, its types and cost on HiSky flights

We would like to inform you that when you make a booking request for HiSky flights on our website, you have the opportunity to order the following additional services on HiSky flights:

Charter flights with HiSky Airlines*:

Additional piece of baggage up to 20 kg (up to 158 cm) - 100 EUR one way
Basic (first) piece of baggage up to 32 kg (up to 158 cm) - 70 EUR one way
Additional piece of baggage up to 32 kg (up to 158 cm) - 120 EUR one way

First piece of baggage up to 23 kg (up to 203 cm) - from 70 EUR one way
Additional piece of baggage baggage up to 23 kg (up to 203 cm) - 120 EUR one way
First piece of baggage up to 32 kg (up to 203 cm) - from 70 EUR one way
Additional piece of baggage up to 32 kg (up to 203 cm) - 120 EUR one way

Sports equipment (over 203 cm in 3 dimensions) - 120 EUR one way

 

Regular flights by HiSky*:

1st Piece of Luggage
First piece of baggage up to 23 kg (up to 158 cm) - from 40 EUR
First piece of baggage up to 32 kg (up to 158 cm) - from 60 EUR
First piece of baggage up to 23 kg (up to 203 cm) - from 60 EUR
First piece of baggage up to 32 kg (up to 203 cm) - from 60 EUR

2nd Piece of Luggage
Additional piece of luggage up to 23 kg (up to 158 cm) - from 90 EUR
Additional piece of luggage up to 32 kg (up to 158 cm) - from 115 EUR
Additional piece of luggage up to 23 kg (up to 203 cm) - from 115 EUR
Additional piece of luggage up to 32 kg (up to 203 cm) - from 115 EUR

3rd and each next Piece of Luggage
Additional piece of baggage up to 23 kg (158 cm) - from 90 EUR
Additional piece of baggage up to 32 kg (158 cm) - from 115 EUR
Additional piece of baggage up to 23 kg (203 cm) - from 115 EUR
Additional piece of baggage up to 32 kg (203 cm) - from 115 EUR

Sports equipment up to 32 kg (more than 203 cm in 3 dimensions) - 115 EUR one way
Large hand luggage up to 10 kg (115 cm) - from 40 EUR (for BASIC and PREMIUM tariffs)

 

Baggage allowance on regular HiSky flights

 

FOR BASIC AND CLASSIC TICKETS

FOR PREMIUM AND PREMIUM PLUS TICKETS

BUSINESS

1st Piece of Luggage

   

free of charge

23 kg / 158 cm

40 EUR 

free of charge

32 kg / 158 cm

60 EUR

60 EUR

23 kg / 203 cm

60 EUR

60 EUR

32 kg / 203 cm

60 EUR

60 EUR

2nd Piece of Luggage

FOR BASIC AND CLASSIC TICKETS

FOR PREMIUM AND PREMIUM PLUS TICKETS

BUSINESS

23 kg / 158 cm

90 EUR

90 EUR

free of charge

32 kg / 158 cm

115 EUR 

115 EUR

23 kg / 203 cm

115 EUR

115 EUR

32 kg / 203 cm

115 EUR

115 EUR

3rd and each next Piece of Luggage

FOR BASIC AND CLASSIC TICKETS

FOR PREMIUM AND PREMIUM PLUS TICKETS

 

23 kg / 158 cm

90 EUR

90 EUR

32 kg / 158 cm

115 EUR

115 EUR

23 kg / 203 cm

115 EUR

115 EUR

32 kg / 203 cm

115 EUR

115 EUR

Sports equipment up to 32 kg
(over 203 cm)

115 EUR

 *The price is per one-way passenger, is valid at the time of publication and is subject to change.
Please check the availability of additional services no later than 72 hours before departure by sending a request to our e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

 

 Seats on HiSky flights: seat map and cost of seats reservationon HiSky flights

If necessary, you can book the desired seats on regular HiSky flights in advance when creating a ticket reservation request or in your personal account no later than 72 hours before departure.

Fares

Charter

Regular flights 

 

 

Basic

Classic

Premium

Premium Plus

Business

Seat reservation

No possibility to pre-select seats in the cabin

Available for an additional fee

Available for an additional fee

Available for an additional fee

Free choice of seats

Free choice of seats

 

The cost of reserving seats on the aircraft:

1st row
emergency rows
2nd row
3-4 rows
5-7 rows
other economy class seats

from 40 EUR*
from 35 EUR*
from 30 EUR*
from 22 EUR*
from 17 EUR*

*fare is per one-way passenger, valid at the time of publication and subject to change

 

Transportation of animals in the cabin on HiSky flights:

HiSky Airlines accepts only dogs and cats for transportation on board.
Each flight has a limited number of animals for transportation.
For information on the necessary documents and rules for transporting an animal, the passenger should check with the relevant services.

Transportation of an animal in the cabin - from 65 EUR*
- Maximum weight - up to 8 kg (including the container)
- Container parameters - in the sum of 3 dimensions should not exceed 115 cm.

Transportation of an animal in the baggage compartment is not allowed.

To clarify the possibility of arranging the service of transporting an animal in the cabin, before paying for the ticket and no later than 72 hours before departure , send a request to our e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. indicating the offer you are interested in and the data on the animal.

Transportation of children and infants on regular/charter HiSky flights

Categories:

  • up to 2 years old - infant

They travel in the arms of their parents, without taking a separate seat. One adult passenger can travel with only one infant. Newborns under the age of 7 days are not accepted for transportation.

  • from 2 to 12 years old - child

When purchasing a ticket for a child, a regular passenger ticket is issued and a separate seat is provided on board. A discount is also provided, depending on the fare rules (except for Charter and BASIC fares)

Unaccompanied minors on HiSky flights:
- The service is provided for children aged 5 to 18 years
- The cost is from 50 EUR per child one way

*fare is per one-way passenger, valid at the time of publication and subject to change.

Passengers must check the rules for crossing the border of the country of departure/transit/destination by minors and the necessary documents and the airline's rules for unaccompanied minors - on their own.

According to Romanian law, Romanian citizens who have not reached the age of 18 at the time of the start of the trip are considered unaccompanied minors.
Foreign citizens who have not reached the age of 12 at the time of the flight are considered unaccompanied minors when traveling alone. Starting from the age of 12 and until the age of 18, the unaccompanied minor service is provided (subject to availability) at the request of a parent/legal guardian.
There is a limited number of unaccompanied minors on each flight, to clarify the possibility of the service, please send a request to our e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. no later than 96 hours before departure 

Passengers must check the rules for crossing the border of the country of departure/transit/destination by minors and the necessary documents and the airline's rules for unaccompanied travel by themselves.

Meals on HiSky flights
Meals are not provided on medium-haul and charter flights of HiSky Airlines.

Check-in for regular/charter HiSky flights:

Fare

Charter

Regular flights

 

 

Basic

Classic

Premium

Premium Plus

Business

Check in for your flight

 

No online check-in
Free check-in at the airport

Online check-in
Check-in at the airport for an additional fee - from 10 EUR

Online check-in.
Check-in at the airport is free of charge

Online check-in.
Check-in at the airport is free of charge

Online check-in.
Check-in at the airport is free of charge

Online check-in.
Check-in at the airport is free of charge

Online check-in is available depending on the airport and flight status and is free of charge:
- Check-in starts 72 hours before departure,
- Check-in ends 3 hours before the scheduled departure time

If you do not check in online, you will have to pay for check-in at the airport from 10 EUR per person one way(for Basic tickets). At airports where online check-in is not available, check-in at the airport is free of charge.

Check-in at the airport:
- Check-in starts 3 hours before the flight departure
- Check-in ends 60 minutes before the scheduled departure time

Fare rules for HiSky flight

Fare

Charter

Regular flights

 

 

Basic

Classic

Premium

Premium Plus

Business

Change of date more than 24 hours before departure

No

Penalty 60 euros per person/flight

Penalty 60 euros per person/flight

Penalty 40 euros per person/flight

Штраф 15 євро на людину/рейс

Penalty of 15 euros per person/flight

Change of date less than 24 hours before departure

No

Penalty of 80 euros per person/flight

Penalty of 80 euros per person/flight

Penalty 60 euros per person/flight

Штраф 35 євро на людину/рейс

Penalty of 15 euros per person/flight

Returning a ticket more than 24 hours before departure

 

No

 

No

A 50% penalty, administrative/service fee and additional services are non-refundable

Штраф 30% від вартості, адміністративний/сервісний збір та додаткові послуги не повертаються

Можливе,
штраф 15 євро на людину/рейс

Penalty of 15 euros per person/flight

Refund less than 24 hours before departure

No

No

No

Penalty of 70% of the cost, administrative/service fee and additional services are non-refundable

A 30% penalty, administrative/service fee and additional services are non-refundable

Penalty of 15 euros per person/flight

Name change more than 48 hours before departure

No

Penalty of 80 euros per person/flight

Penalty 60 euros per person/flight

Penalty 60 euros per person/flight

Penalty 60 euros per person/flight

Penalty of 15 euros per person/flight

The above information is for informational purposes only.
Please check the actual data for each application individually by sending a request to our e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

3. Flights schedule of the HiSky airline:

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